You don’t have to go at it alone. A Stiddle professional is always just one call or click away! Giving you the peace of mind that you need when running your business, our support team is always here to walk you through any questions and help you navigate through your account anytime. We pride ourselves in our live customer service, striving to give our customers the greatest satisfaction possible while using Stiddle.
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The Stiddle guarantee is something we take pride in. If you don't see results from the advertisements you run with Stiddle within your 7-days trial period, we will extend your trial for free, no questions asked.
How do I pay for my online advertising?
When using our software, nothing changes with respect to payments: all the Facebook and Instagram Ads advertising managed and created via Stiddle will still be billed by Facebook respectively with the billing options you set up on your advertising accounts. What you’ll be paying us is the subscription for the use of the platform.
In order to use Stiddle, you would need to have a valid payment method set up on Facebook and Instagram.
What is the ad-spend limit?
Spend limit depends on which plan you choose, it is a monthly limit that resets each month on your billing day, and only refers to campaigns created via Stiddle.
The limit refers to the amount you can manage via the platform for campaigns created in Stiddle, but you will still be billed by Facebook and Instagram for the advertising spend itself.
For more information, please visit this page.
What languages does Stiddle support?
The platform and the majority of Stiddle's resources are in English, but we offer support and documentation in Mandarin and English.
What happens to my Facebook and Instagram Ads campaigns if I cancel my Stiddle subscription?
If you decide to cancel your Stiddle subscription, nothing will happen to your campaigns. They will continue to run on Facebook and Instagram until their end date. You’ll be able to manage and edit your campaigns anytime directly from their native platform.
After your subscription ends, you will no longer have access to Stiddle's analytics and ad creation tools until you renew your subscription.